Refund Policy

Last updated: 1 August 2026

30-day money-back guarantee

Prestige Science Prep offers a 30-day money-back guarantee on credit pack purchases made through the Service. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to request a refund

The way to request a refund depends on how you paid:

Card, wallet, or international payment (processed by Paddle) — Paddle is the Merchant of Record for these orders and handles refunds directly. Visit paddle.net and sign in with the email address you used at checkout to request a refund, or contact our support team and we will pass the request to Paddle on your behalf.
Easypaisa or local bank transfer (Pakistan) — contact our support team with your account email address and the transaction reference (Easypaisa TID or bank reference) you submitted at checkout. We will verify the payment and process eligible refunds directly.

How refunds are issued

Approved refunds are returned to the original payment method used for the purchase. For card/international refunds, processing timelines are set by Paddle and your card issuer (typically 5–10 business days). For Easypaisa and bank refunds, processing typically completes within 5–10 business days after approval.

What about used credits?

Credit packs are one-off purchases. Refund eligibility within the 30-day window is not affected by partial use, but we may pro-rate or decline refunds in cases of clear abuse (for example, purchasing credits, consuming the full balance, and then immediately requesting a refund as a recurring pattern).

Disputes

If you believe a charge is incorrect, please contact us first (or Paddle directly for card/international purchases) so we can resolve it quickly before raising a dispute with your payment provider.

See also: Terms & Conditions · Privacy Notice